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CUSTOMER CARE
Please click on the following links to access the Amazon Help Pages for the Kindle 2 and Digital Products purchased on this site:
This site is a labor of love by the proprietor and as such my small and dedicated staff and I are committed to providing prompt and responsive customer service for our visitors and customers complete satisfaction. As a consequence, we are working continually to refine our visitors experience at EBook Lounge, to make it a destination spot for those interested in current news & products, up to date product information, and a smooth reliable purchasing experience with a high level of customer service in the process.
Accordingly I am always interested in your general feedback regarding your experience on the site or response to any news or information presented. Please e-mail your feedback to allen@e-booklounge.com.
PURCHASES
The order processing, payment and fulfillment of orders placed on this site is directly integrated into Amazon’s robust and reliable order processing system. In addition, the Amazon products ordered on this site and processed by Amazon are covered by Amazon Warranties, Shipping Policies, Return Policies, and Privacy Policies and as such these issues are handled directly by Amazon.
If you have a shipping, return or warranty issue please click to the appropriate page on this site, which will provide you with the necessary links and/or contact information needed to contact Amazon regarding your issue. Amazon generally provides a high degree of customer service and so you should be able to resolve your issue through their responsive channels.
We understand that the world is not perfect however, and that the best laid plans of mice and men… Therefore, in the event that after having tried to resolve your issue or get your questions answered through Amazon you have not been able to achieve satisfaction, please contact us by e-mail at allen@e-booklounge.com. Please provide a copy of your e-mail invoice (if applicable) and provide a clear but brief description of the problem you are having. We will make every effort to help bring resolution to the issue promptly and competently.
Regards,
Allen G.
allen@e-booklounge.com
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